These General Terms and Conditions (hereinafter referred to as "GTC") govern all contracts and user relationships between Galaxis Group GmbH, Rufacherstrasse 30, 4055 Basel (hereinafter referred to as "Operator") and all natural or legal persons and partnerships with legal capacity (hereinafter referred to as "Users") who use the OffertenHeld.at platform (hereinafter referred to as "Platform") as interested parties or providers.

Deviating, supplementary or conflicting terms and conditions of the user shall not apply unless the operator has expressly agreed to their validity in writing. A mere objection by the user to these General Terms and Conditions shall not be deemed to constitute consent to the user's own terms and conditions.

A consumer within the meaning of these GTC is any natural person who uses the platform for purposes that are predominantly private, non-commercial or self-employed professional activities.

An entrepreneur within the meaning of these GTC is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, is acting in the exercise of their commercial or independent professional activity.

Interested party refers to a person who creates and sends an offer request via the platform.

Provider refers to a person or a company that stores its service profiles on the platform and is authorized to purchase requests for quotations for a fee and then submit individual offers.

The OffertenHeld.at platform is a digital mediation infrastructure operated by Galaxis Group GmbH. It enables interested parties to submit specific requests for offers via a web-based form ("request") and enables providers to acquire the interested party's contact data for a fee in order to submit an offer based on this ("offer").

Interested parties enter their project data (e.g. type of service, location, time frame, budget) using an interactive online form. They always have the opportunity to check and correct their entries before submitting them.

The request is sent by clicking on the "Send request" button. By sending the enquiry, the interested party bindingly declares that all information provided is complete and accurate to the best of their knowledge and belief.

Immediately after the request is sent, the platform automatically creates an anonymized copy in which all personal data (name, address, contact details) is made unrecognizable. This copy is used solely for provision in the subsequent steps and is temporarily stored in a protected area of the system.

Providers are never given access to the original data of the interested party before they have purchased the contact details for a fee. The anonymized copy only contains non-identifying information such as type of service, location and time frame.

There is no manual or automatic evaluation of the content of the request by the operator. The anonymization serves exclusively to protect the privacy of the interested party until the time of data purchase.

2.4 Forwarding to suitable providers

When registering, providers specify their service profile (e.g. Moving, painting, cleaning, etc.), which types of services they offer and from which regions of Austria they would like to receive inquiries.

Once a request has been received, the system automatically checks which registered providers have listed the service requested in the request in their own service profile and whose regional details match the location of the request.

The platform provides the provider group concerned with an anonymized summary of the request in the protected login area.

A maximum of three providers can purchase the complete contact details of a single request at the same time. As soon as three providers have purchased a request, it is blocked for further providers.

Interested parties have no possibility to influence the selection of providers; all provider selection processes are fully automated and without additional editorial review by the operator.

Once the match between the request and the provider profile has been successfully checked, an anonymized summary of the request is presented in the protected provider dashboard. This summary contains information on the type of service requested, the location and the time frame, but no personal data.

If the provider wishes to purchase the complete contact data, he clicks on "Buy inquiries". With this click, he places a binding order and triggers the purchase process.

Immediately afterwards, the supplier receives an order overview in which the net price, applicable VAT and the terms of payment are listed. The name, e-mail address and telephone number of the interested party will only be released after explicit confirmation of this overview and successful completion of payment.

All payment transactions are processed via an SSL-encrypted, PCI-compliant payment channel of an external payment service provider (WorldLine). Credit card data is never stored by the operator or used for other purposes.

After successful payment authorization, the system immediately provides the provider with a payment confirmation and a legally valid invoice in PDF format. These documents can be downloaded from the provider dashboard at any time.

The purchase of a request is irrevocable and binding. The purchase price will only be refunded if the interested party cancels the inquiry before the contact details are released for technical reasons or if there is a demonstrable system error that prevents access to the contact details.

The operator can submit individual price models or package offers to various providers. The applicable conditions, discounts or volume prices are displayed transparently in the provider dashboard and are an integral part of the purchase offer.

Immediately after successful payment authorization, the full contact details (name, email address and telephone number) are displayed to the provider in the protected dashboard. Data is transmitted via an SSL-encrypted connection.

The provider is only entitled to use the contact data for the sole purpose of preparing an offer and contacting customers in connection with the relevant inquiry. Storage of the data for other purposes requires the express consent of the interested party.

The provider undertakes to comply with all data protection regulations (in particular GDPR and Austrian DSG) and professional obligations (e.g. duty of confidentiality, banking secrecy, etc.).

Passing on, transferring or otherwise making the contact data available to third parties is not permitted and entitles OffertenHeld.at to immediately block the provider without reimbursement.

Upon acceptance of an offer by the interested party, an independent service contract is concluded between the interested party and the respective provider. These direct contracts are exclusively subject to the subject matter, price and payment modalities agreed between the interested party and the provider and are neither the subject matter nor the responsibility of the operator.

The operator does not assume any mediation or trustee function vis-à-vis the contracting parties and is not liable for fulfillment, defects or other disputes arising from the direct contracts. All claims arising from the direct contract must be addressed directly to the respective contractual partner.

If individual agreements (e.g. on cancellation conditions, deadlines, special services, etc.) are made between the interested party and the provider, these shall apply exclusively to the respective parties and shall have no effect on OffertenHeld.at.

Once a service has been provided, interested parties have the opportunity to rate the provider using a 1-5 star rating and optional written feedback. These ratings are published in the provider's profile without mentioning personal data and are incorporated into an internal quality score system.

OffertenHeld.at reserves the right to check the submitted reviews automatically and randomly for unusual patterns (such as an unusually high accumulation of similar reviews within a short period of time). If there are sufficient indications of rating manipulation or breaches of duty, OffertenHeld.at may remove the affected rating without prior notice. The interested party will be informed of any removal and given the opportunity to comment within 14 days.

Repeated or particularly serious violations of the evaluation rules (e.g. demonstrably false evaluations or evaluation agreements) entitle OffertenHeld.at to permanently block the account of the interested party concerned. In justified individual cases, OffertenHeld.at may, upon reasoned request, re-examine a removed rating and restore it if necessary.

The operator is only liable for intent and gross negligence. Liability for slight negligence is excluded, except in the case of a breach of material contractual obligations.

In particular, OffertenHeld.at assumes no liability for the availability of the interested party, the completeness or timeliness of the transmitted contact data or for the actual use of services by the interested party.

The operator is not liable for consequential damages, loss of profit or other indirect damages of any kind.

Interested parties and providers shall indemnify the operator against all third-party claims resulting from the use of the platform or from direct contracts.

OffertenHeld.at reserves the right to change, expand or discontinue functionalities of the platform at any time. Changes will be made as part of regular updates.

Der Betreiber unternimmt angemessene Anstrengungen, um Wartungsarbeiten und System-Upgrades wenn möglich außerhalb der Hauptnutzungszeiten (werktags zwischen 22 Uhr und 6 Uhr) durchzuführen. Sofort erforderliche Sicherheits-Patches oder Notfall-Wartungen können ohne vorherige Ankündigung eingespielt werden; Ausfälle infolge höherer Gewalt, Netzwerkausfällen oder DDoS-Attacken berechtigen nicht zu Schadenersatz.

Providers maintain a credit account via the provider dashboard before purchasing requests in order to make payments. Credits are immediately credited in real time and are available for purchasing requests.

The top-up can be made by credit card (Visa, MasterCard), EPS or bank transfer. All payment transactions are processed via an SSL-encrypted, PCI-compliant payment channel of a certified payment provider; the operator does not store any sensitive payment data.

The credit balance is automatically checked before each purchase of a request and offset against the required amount. A negative account balance is excluded; providers can only purchase a request if their credit balance is sufficient to fully cover the purchase price.

The price per request depends on the category (e.g. Moving, painting, cleaning, etc.), the geographical location and the estimated order volume of the interested party. The applicable prices, discount levels or dynamic package offers (e.g. volume packages with volume discount) are displayed transparently in the provider dashboard and are an integral part of the purchase offer.

3.3 Discounts for non-purchase

If a quote request is not purchased within three calendar days of publication in the provider dashboard, its net purchase price is reduced by a discount determined by the operator, but by at least 10%. The reduced price scale is automatically activated from day 4 and displayed in the dashboard under "Open requests".

Each time a quote request is purchased, the corresponding price is debited directly from the provider's credit balance.

Immediately after successful debiting, the system generates an invoice confirmation and makes it available for download in PDF format in the provider dashboard. Invoices include the net amount, VAT applied and all discounts taken into account in section 3.3.

As payment is made exclusively via the pre-filled credit system and a negative account balance is not possible, interest on arrears and reminder fees do not apply.

Credit that has been topped up can only be used to purchase requests for quotations. A payout or refund of unused credit is excluded.

Unused credit does not expire and remains in the credit account until it has been fully settled.

The purchase of a request for quotation is irrevocable and binding. A refund of the purchase amount is excluded, even if the provider cannot reach the interested party or the latter does not respond to contact attempts.

Every quote request is subject to a mandatory verification procedure for the telephone number provided before the contact details are released. Immediately after clicking on "Send request", the interested party receives a one-time code by SMS to the number entered.

The interested party must enter this verification code in the online form to confirm the authenticity of their telephone number. If the code is not entered or is incorrect, the request is automatically rejected and not forwarded to the provider dashboard.

Requests whose telephone number has been successfully verified are released for the provider purchase. Unverified or rejected requests are not offered for purchase in the system, so that in these cases no debit is made from the credit account.

The OffertenHeld.at platform is provided by the operator "as is". There is no further guarantee for certain functionalities or complete availability.

Following written notification of defects by the user, the operator undertakes to make reasonable efforts to rectify recognized malfunctions within the scope of its personnel and technical capacities. Further warranty claims, in particular withdrawal, reduction or compensation, are excluded, unless otherwise prescribed by law.

The liability of the operator is limited to intent and gross negligence. The operator accepts no liability for slight negligence. In particular, it excludes any liability for indirect damage, loss of profit, loss of data, damage to image or other financial losses.

This limitation of liability does not apply to mandatory liability arising from product liability or for personal injury, unless otherwise prescribed by law.

The operator assumes no liability for the content and information posted or transmitted by users on the platform, in particular not for its accuracy, completeness or timeliness. The same applies to all information in offers, descriptions or other user-generated content.

Furthermore, the operator is not liable for the availability, accessibility or technical functionality of the platform outside of announced maintenance or service windows. Failures or impairments due to force majeure, war, unrest, government orders, hacker attacks, DDoS attacks, power or network failures, telecommunications disruptions, malfunctions of third-party service providers (e.g. Internet provider, SMS gateway, payment provider, etc.) or other force majeure shall not be borne by the operator.

The operator also excludes any liability for technical or content-related errors in automated communication (e.g. e-mails, SMS, push messages), even if deadlines are missed or information is lost as a result.

Furthermore, the operator shall not be liable for damages arising from the fact that providers acquire an inquiry but do not conclude a contract with the interested party or if disputes arise between them (e.g. regarding prices, services, appointments, cancellations or warranty issues, etc.).

Any claims arising from the execution, non-fulfillment or inadequate fulfillment of a direct contract between the provider and the interested party are to be clarified directly between these parties without the involvement of the operator and remain outside the area of responsibility of OffertenHeld.at.

Furthermore, the operator is not liable for indirect damages, consequential damages, loss of profit, loss of data, business interruption, damage to image or other financial losses, regardless of the legal grounds.

Finally, the operator is not liable for third-party claims resulting from copyright, trademark or other property right infringements caused by content posted or transmitted by the user.

Insofar as liability of the operator is not excluded in accordance with the above provisions, this is limited to the typically foreseeable damage. There is no further liability, regardless of the legal grounds.

This limitation of liability applies in the same way in favor of all legal representatives, organs, executives and other vicarious agents of the operator. Any deviating or further-reaching liability regulations in favor of third parties shall not apply.

Each user shall indemnify the operator upon first written request against all third-party claims asserted against the operator due to content, actions or omissions of the user in connection with the use of the platform.

This includes in particular all costs of legal defense (legal and court costs, expert fees) as well as any compensation payments. If the user does not fulfill his obligation to indemnify, the operator is entitled to satisfy all claims himself at the user's expense.

Warranty claims of the user against the operator shall expire one year from the time at which the user becomes aware of the defect or should have become aware of the defect without gross negligence, but no earlier than two years after provision of the respective service.

Claims by the user for damages due to intentional or grossly negligent action by the operator shall become time-barred five years after the date on which the claim arises. Shorter statutory limitation periods remain unaffected.

Galaxis Group GmbH, Rufacherstrasse 30, 4055 Basel (hereinafter referred to as the "operator") is responsible for the processing of personal data within the meaning of the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

The operator processes the data exclusively for the following purposes: Initiation and procurement of offers, implementation of the verification procedure (SMS code), billing via the credit account, fulfillment of statutory retention and documentation obligations.

The legal basis is Art. 6 para. 1 GDPR (consent, contract fulfillment, legitimate interest) and the relevant provisions of the Austrian Data Protection Act (DSG).

In particular, master data (name, e-mail, telephone number), contract and usage data (request content, payment transactions, log files) and communication data (SMS verification, e-mail correspondence) are collected.

For all details on data processing, transfer points and storage duration, please refer to our complete privacy policy at:

offertenheld

The user relationship between the operator and the provider exists for an indefinite period of time, beginning with the successful registration and activation of the provider account.

The provider may terminate its provider account at any time with immediate effect without giving reasons. The termination must be made in writing, preferably by email to support@offertenschweiz.ch. Upon receipt of the termination in the system, the provider's account will be deactivated and access to the dashboard and all functions will be withdrawn.

The operator is entitled to terminate or block the provider account without notice if the provider violates essential contractual obligations (e.g. unauthorized disclosure of contact data, misuse of the verification process, violation of data protection regulations). A prior warning is not required.

Upon deactivation or deletion of the provider account, all rights to use the platform expire. Unused credit expires without refund, unless otherwise prescribed by law.

Contact data that has already been acquired remains available in the dashboard until the time of termination; the subsequent storage and deletion periods are based on the provisions of our privacy policy atoffertenheld.

After final deletion of the account, the provider's personal data will be automatically deleted or anonymized in accordance with the provisions of the privacy policy, unless longer storage is required due to statutory retention obligations (e.g. under commercial and tax law).

The operator reserves the right to amend these GTC at any time. Changes will be communicated to providers by email to the last known address or via an announcement in the provider dashboard at least 14 days before they come into effect. If the provider does not object to the change to the operator within this period, the changes shall be deemed to have been accepted.

Should individual provisions of these GTC be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remaining provisions. The parties undertake to replace the invalid or unenforceable provisions with a valid and enforceable provision whose effects come as close as possible to the purpose of the invalid provision.

Swiss law applies exclusively to all legal relationships between the provider and the operator.

The exclusive place of jurisdiction for all disputes arising from or in connection with these GTC is Basel (Switzerland).

These GTC shall enter into force on July 1, 2025 and shall apply to all newly concluded contracts of use from this date. The same applies to all existing contracts, unless otherwise individually agreed.

Basel, July 01, 2025

Galaxis Group GmbH

Rufacherstrasse 30

4055 Basel

Switzerland